Insight

1 in 7 Hong Kongers suffer from overactive bladder. Despite the physical and emotional toll of this condition, most people are unaware it can be treated.

Strategy

The campaign strategy set out to move patients and caregivers from feelings of resignation and acceptance to feelings of empowerment and action by connecting symptoms to condition, raising awareness that overactive bladder is a treatable condition, and encouraging conversations with healthcare providers. Knowing that overactive bladder is a very private and often stigmatized condition, we chose to reach our audiences not only through channels they are already engaged on, but those with an inherently personal experience.

Idea & Execution

Visuals reflected culturally relevant and relatable scenarios from Hong Kongers’ lives including mahjong games with peers, send-offs for a family holiday, and important work presentations. Instead of everyone being present at the climax of each scenario, a person in the scene was notably absent – indicated by their silhouette overlaid with a Chinese character that expresses the need to pee. Over the two-month campaign, we promoted the campaign across Facebook, paid search, and Google Display Network to drive audiences to the Hold On to More website. We collaborated with an online healthcare outlet to activate on Facebook, which furthered reach and ensured campaign content was being seen by an audience invested in health information. Clever search ads and keyword groups were created and launched that spoke to the nuances of how people could be searching for overactive bladder online, ranging from symptom-related copy to content related to “toilet search behavior.”

Results

During the two-month pilot, campaign content received over 4.08 million impressions and drove over 44,000 website visits. Nearly 16,000 people who visited the website also completed the symptoms test – exceeding campaign benchmarks by 386%.

Sales of Astellas’ overactive bladder medication increased by 60% compared to the same time period in 2017, indicative of a positive correlation between our communications campaign and sales. Overall results indicating a return of $12 USD on every media dollar spent. Most importantly, we empowered Hong Kongers to retake control of a health condition that while largely invisible, has a profound impact on everyday life.

https://vimeo.com/289038740